FAQ

Ordering & Shipping

Q: How long will it take to receive my order?
A: Most orders ship within 1-3 business days. Delivery times vary depending on your location and the shipping method chosen at checkout. We’ll always send tracking information once your order ships.

Q: Do you ship internationally?
A: Currently, we ship within the United States. If you’re outside the US and interested in our products, please contact us at support@elinhouse.com, and we’ll do our best to help.

Q: Are shipping costs included in the product price?
A: Shipping costs are calculated at checkout unless we’re running a free shipping promotion. Large or heavy equipment may require freight shipping, which we’ll always discuss with you beforehand.

Products & Availability

Q: Are your coffee machines new or refurbished?
A: All products sold on Elin House are brand new and come directly from trusted manufacturers. We do not sell refurbished or used machines unless clearly stated.

Q: Can I get help choosing the right machine?
A: Absolutely! Email us at support@elinhouse.com with details about your coffee needs, and our team will help you choose the perfect machine for your home or business.

Q: Do you carry spare parts or accessories?
A: Yes, we carry select accessories and replacement parts for the brands we sell. If you’re looking for something specific, just ask!

Warranty & Returns

Q: Do your machines come with a warranty?
A: Yes. All machines sold through Elin House come with a manufacturer’s warranty. Warranty coverage varies by brand, so please check the product page or contact us for details.

Q: What is your return policy?
A: Customer satisfaction is our priority. If there’s an issue with your order, please contact us within 30 days of receiving your product. Returns are subject to certain conditions, especially for used machines. Please see our [Warranty & Returns Page] for full details.

Technical & Maintenance

Q: Do I need to plumb in my espresso machine?
A: Many commercial machines and some prosumer models can be plumbed directly to your water line. However, many machines also come with water reservoirs for flexibility. Let us know your setup, and we’ll help guide you.

Q: How should I maintain my espresso machine?
A: Regular cleaning and maintenance are essential for performance and longevity. This includes backflushing, descaling, and cleaning steam wands. Check your machine’s manual or contact us for recommendations.

Q: Do you offer technical support?
A: Yes! We’re happy to help with basic troubleshooting and usage questions. For more complex repairs, we’ll guide you to authorized service centers for your specific brand.

Payment & Security

Q: What payment methods do you accept?
A: We accept PayPal, and other secure payment options available at checkout.

Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to keep your personal and payment details safe.

Didn’t find your answer here? Feel free to email us any time at support@elinhouse.com — we’re here to help!